Privacy Policy

We at Taiwan Red Soul Corporation (hereinafter referred to as the ‘Company’) will handle all user information concerned with the Company’s Taiwan Red Soul service and all its related services (hereinafter referred to collectively as the ‘Service’) in accordance with the following.

Acquired Information and Scope of Use
The Company shall use and acquire user information in the following ways:

User Information
When creating a new account, the telephone number, email address, and phone-book will be used for the following aims and purposes:

• 1) The user’s mobile phone number (for smart-phone users), or mobile-phone email address (for feature-phone users) will be acquired in order to find other users of the Service who the user knows or may know and register or recommend them as friends, as well as to confirm the identity of the user and prevent any unauthorised use of the Service.

• 2) The phone-book stored on the device will be used to find other users of the Service who the user knows or may know and register or recommend them as friends, as well as to prevent any unauthorised use of the Service. (Only the phone numbers and mobile email addresses stored in the users’ phone-book will be used. All other information such as names, photos, addresses, and email addresses not associated with mobile-phones, will not be acquired.) Note: when user submits any content that contains the phone-book information that is considered as the User is agreed to submit the information through the Service to the Company.

• 3) In order to carry-over an existing Service account onto another device, or to use the features which allow users to access the same Service account on multiple devices (hereinafter referred to as ‘Multi-device function’), the users will need to register an email address (for feature phone users, this will be the email address mentioned in step one, above) and a secret password will be set by The Service. When switching device is required, a new secret password will be sent to the registered email addresses. The combination of email and passwords registered for the purpose of using the Multi-device function will be used for identification purposes as well as to prevent any unauthorised use of the Service.

Such information mentioned in the above sections cannot be seen by other users. Also, users can choose whether to submit such information. While submission is optional, if users decide not to provide such information, they may not be able to enjoy all or parts of the Service offered. When a Service account is deleted, the Company shall delete all such user information in accordance with company regulations.

• Other User Information
To allow users to use the Service as smoothly as possible, and to promote effortless communication between users, users may be asked to register additional details such as profile information (Service display names, profile photos, messages etc.), full name, and date of birth etc. Furthermore, other users within the service can view profile and other information (in the form of text, videos, photos etc.) which the users themselves have registered or posted with the aim of sharing with other users. While submission is optional, if users decide not to provide such information, they may not be able to enjoy all or parts of the Service offered.

• Promotional Events
There may be occasions where users will be asked to provide details such as their name, address, phone number, email address, gender, and date of birth etc., for the purposes of surveys, draws as well as other promotional events, where the Company requires these details to courier prizes, and for the delivery of purchased products, etc., to the users.

• User Contact Information
The Company acquires user information including phone number, email address, device type, and OS type etc., to help establish the user’s identity, for examination into reported problems and to provide an appropriate response to those inquiries.

・ Payment Information
There may be occasions where the users’ credit card information will be acquired in order to process payments relating to purchases and paid services. The Company will not retain any credit card information as settlements of purchases shall be completed by the appropriate payment agencies.

Use of the Service

• Cookies
To provide the best possible service to users, as well as for maintenance and security purposes, Cookies will be used to store user settings, to record access figures as well as monitoring usage patterns and statistics. Users can choose to deactivate Cookies, however in such circumstances users will not be able to use parts of the Service which require Cookies to be active such as those requiring users to login.

• Logs
Upon access to the Service, the user’s IP address, browser type, and browser language etc., will be automatically obtained and stored. Such information will be used to analyse user environments, thereby enabling the Company to provide a better Service, as well as to prevent any unauthorised/fraudulent practices which interfere with normal Service operations.

• Location Information
Some of the Services may use location information transmitted from users’ mobile phones/devices. The Company only uses such information within the scope that is necessary in order to provide the designated service. When users have not allowed their location information to be sent via the settings menu on their devices, location information will not be sent.

• Device Information
The users’ device information (OS type, serial number, PC hardware information etc.) may be acquired at times. This information shall be used for the provision of a better service, as well as for identification purposes and prevention of any unauthorised/fraudulent practices which interfere with normal Service operations.

Purpose of User Information
Regarding the scope of usage, if usage rules and limitations have already been determined upon collection of a particular set of user information, as is the case concerning the use of phone-book data, the information concerned shall only be used in accordance with the scope of that particular function. For all other cases, the Company shall use the acquired personal information for the following purposes listed below:

• to find people who the user knows, or may know and recommend or register them as friends
• to prevent any unauthorised/fraudulent use of the Service
• to offer an undisturbed and smooth Service to users
• to aggregate statistical data regarding the Service
• to conduct research and analysis aimed at reviewing and improving Services
• to enable the Company to deal effectively with user inquiries
• to provide information regarding the Service etc., as well as advertising information from our partner businesses
• to provide new future developments regarding the Service
• to draw winners for promotional events, courier gifts to those winners, and to deliver purchased products, etc.
• to perform identity checks when a user makes an inquiry etc.
• to process claims relating to purchased items and paid services
• to notify users of any other important information regarding the Service and to contact users where necessary

Provision of Information
The Company will never provide user information to any third parties without the user`s consent, unless the Company is obliged and/or permitted to do so under applicable laws.

Information Delegation
The Company may entrust, to the extent the Company considers necessary to achieve the intended purpose concerning the use of the Service, the handling of personal information collected from users, in whole or in part, to a trustee. In such circumstances, the Company will adequately assess the eligibility of the trustee, impose a confidentiality agreement upon the trustee, and establish an appropriate information administration system.

Shared Use of Information
The Company may share the user’s personal information with a business partner, when a business partner’s cooperation is needed in order to keep providing the Service to the user.
In such circumstances, the Company will inform the user regarding the purpose of information sharing, the name of the business partner and information manager, as well as the type of shared information involved before sharing the user’s personal information with such a business partner.

Measurement of Advertising Effectiveness
Since the Company shall pay expenses to advertising agencies for Service advertisements published in other media, the Company may install third-party modules within the smartphone versions of the Service application in order to measure the effectiveness of the advertising. Details regarding which applications the third-party modules will be installed on etc., can be viewed here.

User Rights
Users may, at any time, confirm or correct their registered personal information such as email address and/or password on the Service. Users can also delete their accounts.
Users may, through the procedures determined by the Company, send the Company a request for the disclosure of personal information which the users cannot confirm/access via the Service. The Company, in turn shall disclose such information except under the following conditions:

• when the disclosure is likely to harm the life, body, property or other rights or interests of the user or any other third party
• when the disclosure is likely to severely interfere with the Company’s proper operation
• when disclosure itself would constitute a violation of laws and/or regulations
• when the Company is unable to verify the user’s ownership of the personal information requested for disclosure.

After the disclosure, users may, through the procedures determined by the Company, send the Company a request to correct, add or delete the user’s personal information, if the users find personal information registered with the Company to be incorrect. Under such circumstances, the Company shall swiftly investigate the request to achieve the desired user intention and correct, add or delete the personal information on the basis of the Company’s findings.
When users request the disclosure by the Company of their personal information that is unable to be confirmed/accessed though the Service, the Company may charge the users a certain fee for the disclosure procedures. The users can choose freely whether or not they will provide the Company with their personal information, however the users may be unable to use a part of the Service until they have provided the Company with the necessary information.

Withdrawal from Our Services
Upon withdrawing from our Services, when a user account is deleted, all user information will be disposed of in the correct manner in accordance with the law and Company regulations.

Modifications to this Privacy Policy
This Privacy Policy may be revised periodically. Users will be notified of important changes in a recognisable manner.

Inquiries
If users have any uncertainty about this Privacy Policy or questions, complaints, or comments on the handling of personal information related to the Service, users are asked to contact us via support@taiwanredsoul.com.

This Privacy Policy has been created after separation from the Taiwan Red Soul Terms & Conditions on 28/03/2014.
Revisions to this Privacy Policy were made on:
– 2nd rev on 13/01/2015
– 1st rev on 28/03/2014

隱私權政策

台灣赤魂有限公司（以下簡稱「本公司」）就本公司所提供與 台灣赤魂 有關之所有服務（以下簡稱「本服務」）中之用戶資料，處理如下。

取得資料及使用方法
本公司將於本服務中透過下列方式取得及使用資料：

您提供的資料
・電話號碼、電子郵件地址、通訊錄、姓名、位置資訊
將於設定本服務之帳號時，基於下列目的取得您的、電話號碼、電子郵件地址、通訊錄以及位置資訊。

1)為了確認是否為本人、避免不當使用等，而取得您的電話號碼（屬於智慧型手機用戶時）、手機用電子郵件地址。
2)用戶為使用本服務之帳號資料之移轉功能如刪除應用程式或更換登入裝置導致需要再登入狀態時 (以下簡稱「帳號資料轉移功能」)，爲確認是否為本人及避免不當使用，再度登入時用戶需設定用戶本身的電子郵件地址以得以接收本公司發放之認証碼。
3)為了提供完善且全面的資訊服務，GPS (全球定位系統) 將需用戶授權開啟達。

這些資料並不會公開予其他用戶。您可自由選擇是否設定資料，惟若未加以設定，則可能導致無法使用本服務或本服務部分功能。此外，若您刪除本服務之帳號，則這些資料將依本公司規定予以刪除。

・諮詢
將取得您的電話號碼、電子郵件地址、終端設備機種名稱、作業系統資訊等。該等資訊係用於對諮詢之調查、回覆、以及確認是否為本人。
・付款資料
可能在您因購買商品或使用付費服務等支付使用費時，取得您的信用卡資料等。此外，結帳係由交易平台辦理，本公司將不會保留任何信用卡資料。

服務使用資訊

・Log
您使用本服務時，將自動產生、儲存IP位址、瀏覽器種類、瀏覽器語言等資訊。該等資訊將用於分析用戶環境、提供較佳的服務、以及避免妨礙提供正常服務的不當行為。
・位置訊息
本服務之一部分會使用自手機等傳送之位置訊息。若您使用該項服務時，將僅於該項服務之必要範圍內使用該等訊息。此外，若藉由手機等設定為不允許傳送位置訊息時，位置訊息將不會被傳送。
・機器資訊
可能取得您所使用的機器資訊（作業系統、終端設備之個體識別資訊、電腦名稱等）。該等資訊係用於提供較佳服務、以及確認是否為本人及避免妨礙提供正常服務的不當行為等。

資料使用目的
本公司將基於下列目的使用取得之個人資料。此外，若如同通訊錄係於取得時限定使用目的，將僅於該範圍內使用。
・為搜尋認識或可能認識的其他用戶並設定
・為避免不當使用
・為讓用戶可順利使用本服務
・為製作使用本服務相關統計資料
・為處理您的問題
・為擬訂並提供將來有關本服務之新計劃
・為於您提出詢問時等確認是否為本人
・為於您購買商品時、使用付費服務時等之付款處理
・為其他有關本服務之重要通知等視必要進行聯繫

資料之提供
除下列情形以外，本公司不會將您的個人資料提供予第三人。
・經本人事前同意時
・依據法律時
・若您違反本服務之使用條款時，本公司為保護自身權利、財產及服務等，有充分依據足以判斷必須公開個人資料時
・為保護個人生命、身體或財產而有必要之情形下，不易取得本人同意時
・為提升公共衛生或推動兒童健全發展而有特別必要之情形下，不易取得本人同意時
・有協助政府機關或地方公共團體或受前述機關團體委託者執行法令規定事務之必要，且若取得本人同意恐會妨礙該事務執行時
・因合併、公司分割、營業讓與或其他事由，本公司之事業包含提供個人資料在內被承受時

用戶權限
您可隨時於本服務網站上確認、修改已設定之電子郵件地址及密碼等資料。並且，可刪除帳號。
若您請求本公司揭露無法於服務網站上確認之個人資料時，除下列情形外，得依照本公司另訂之程序請求揭露。

・因揭露而有損害本人或第三人之生命、身體、財產或其他權利、利益之虞時
・因揭露而有明顯阻礙本公司妥善實施業務之虞時
・若予以揭露將違反法令時
・無法確認揭露之請求是否由本人提出時
若揭露後，您判斷本公司所儲存之個人資料內容與實際情形不符，得依照本公司另訂之程序，請求修改、追加、刪除個人資料。此時，本公司將於達成使用目的所需範圍內立即展開調查，並依據該結果進行該項個人資料之修改、追加、刪除。
此外，若您請求揭露無法於服務網站上確認之個人資料時，可能會請您依照本公司另訂之程序支付揭露手續費。
您可自由選擇是否提供個人資料予本公司，惟若未提供必要資料，則可能導致無法使用本服務部分功能。

終止使用本服務者之資料
用戶若刪除本服務的帳號，本公司將依相關法規及公司內部規定妥善處理用戶資料。

有關兒童及青少年之個人資料
未滿15歲之用戶使用本服務，輸入個人資料時，必須徵得家長之同意。

本隱私權政策之修訂
本隱私權政策可能進行修訂。進行重要變更時，將以用戶容易理解之方式通知修訂內容。

洽詢
若對本隱私權政策有任何不清楚的地方、對本服務之個人資料處理有任何疑問、申訴、諮詢時，請利用 support@taiwanredsoul.com 與我們聯絡。

2015年01月13日自台灣赤魂有限公司修訂